TERMS AND CONDITIONS
Welcome to Be The Happiness. These Terms and Conditions govern your use of our website https://bethehappiness.com and your purchase of products from our online store.
By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or place an order.
1. About Our Business
Trading Name: Be The Happiness
Email: info@bethehappiness.com
Website: https://bethehappiness.com
Business Address: 34 Buhrman Street, Ermelo, 2350, South Africa
We operate an online clothing retail business offering clothing and related products to customers.
2. Use of Our Website
You agree to use our website lawfully and responsibly.
You may not:
- Use the website for fraudulent or unlawful purposes.
- Attempt to gain unauthorised access to our website or systems.
- Interfere with the operation or security of the website.
- Provide false or misleading information when placing an order.
- Use our website to infringe the rights of another person or business.
We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms and Conditions have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, sizes, colours, specifications and prices displayed on our website are accurate.
However, colours may appear slightly different depending on the customer’s device or screen settings.
Product availability is subject to stock availability. We reserve the right to correct genuine errors in product descriptions, pricing or availability.
4. Prices
All prices displayed on our website are stated in South African Rand (ZAR) unless otherwise indicated.
Prices may change from time to time. Any price change will not affect an order that has already been accepted and paid for, except where an obvious pricing error has occurred.
Where applicable, taxes such as VAT will be displayed or included in the applicable price.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation by email. An order is subject to product availability and successful payment verification.
We reserve the right to refuse or cancel an order where:
- The product is unavailable;
- There is an obvious pricing or product information error;
- We suspect fraudulent or unauthorised activity;
- The payment cannot be successfully verified; or
- We are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after payment has been received, we will arrange an appropriate refund to the customer.
6. Payment
Payments are processed through our selected third-party payment gateway.
We do not intentionally store customers’ complete credit or debit card details on our website. Payment information may be processed by the applicable payment service provider in accordance with its own terms and security requirements.
An order will generally only be processed once payment has been successfully received or authorised.
7. Delivery and Fulfilment
Orders will be processed after successful payment confirmation.
Products will be prepared for dispatch and delivered to the address supplied by the customer during checkout.
Delivery times may vary depending on the customer’s location, product availability, courier services and other circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery information. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.
Where a delivery is delayed, lost or damaged, we will work with the relevant delivery service to investigate and resolve the matter.
8. Ownership and Risk
Ownership of products will pass to the customer once payment has been received and the order has been fulfilled in accordance with the applicable transaction.
Risk associated with the products will be handled in accordance with applicable South African consumer protection legislation.
9. Returns, Exchanges and Refunds
Customers may request a return, exchange or refund in accordance with our Refund and Returns Policy and applicable South African consumer protection legislation.
Products returned must meet the applicable requirements specified in our Refund and Returns Policy.
Certain products may not be eligible for return or exchange where permitted by law, including products that have been personalised, used, damaged by the customer or otherwise excluded by applicable legislation.
Please refer to our Refund and Returns Policy for the full procedure.
10. Cancellation of Orders
A customer may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, the customer may need to follow the applicable return procedure.
Nothing in these Terms and Conditions limits any cancellation or other rights provided to consumers by applicable South African law.
11. Intellectual Property
All content appearing on our website, including logos, photographs, graphics, product descriptions, text, designs, trademarks and other materials, is owned by or licensed to [Business/Store Name], unless otherwise stated.
You may not reproduce, modify, distribute, sell or commercially exploit our website content without our prior written permission.
12. Website Availability
We make reasonable efforts to keep our website available and functioning correctly.
However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.
The website may occasionally be unavailable due to maintenance, technical problems, hosting issues or circumstances outside our reasonable control.
13. Third-Party Services
Our website may use third-party services, including payment processors, courier companies, hosting providers, analytics providers and other service providers.
These third parties may have their own terms and privacy policies governing their services.
14. Limitation of Liability
To the extent permitted by applicable law, we will not be responsible for losses resulting from circumstances outside our reasonable control, including website downtime, courier delays, network failures, third-party service interruptions or events beyond our control.
Nothing in these Terms and Conditions excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited.
15. Privacy
We collect and process customer information in accordance with our Privacy Policy.
Our Privacy Policy explains what personal information we collect, why we collect it, how it is used and how it is protected.
16. Changes to These Terms
We may update these Terms and Conditions from time to time.
The latest version will be published on our website and will apply from the effective date stated at the beginning of the document.
17. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes will be handled in accordance with applicable South African law and the rights available to consumers under applicable legislation.
18. Contact Us
If you have questions regarding these Terms and Conditions, an order or any of our products, please contact us:
Be The Happiness
Email: info@bethehappiness.com
Website: https://bethehappiness.com
