PRIVACY POLICY

At Be The Happiness, we respect the privacy of our customers and are committed to protecting personal information provided to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website https://bethehappiness.com, create an account, place an order, contact us or otherwise interact with our online store.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Customer Information

  • Full name;
  • Email address;
  • Telephone or mobile number;
  • Billing address;
  • Delivery address;
  • Account login information;
  • Order and transaction information;
  • Information provided when contacting customer support.

Payment Information

Payments may be processed through a third-party payment gateway.

Where payment processing is handled by a third-party payment provider, payment information is processed in accordance with that provider’s security requirements and privacy policy.

We do not intentionally store customers’ complete card numbers, CVV numbers or other sensitive payment credentials on our website.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;
  • Browser type;
  • Device information;
  • Operating system;
  • Pages visited;
  • Date and time of visits;
  • Referring website or source; and
  • Other information necessary for website security and functionality.

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfil customer orders;
  • Process payments;
  • Deliver purchased products;
  • Communicate with customers regarding orders;
  • Provide customer support;
  • Respond to enquiries;
  • Process returns, refunds and exchanges;
  • Maintain customer accounts;
  • Improve our products and website;
  • Detect and prevent fraud or unauthorised activity;
  • Maintain website security;
  • Comply with legal and regulatory obligations; and
  • Send marketing communications where permitted and where appropriate consent has been obtained.

3. Sharing Personal Information

We do not sell customers’ personal information.

We may share necessary personal information with trusted third parties where required to provide our services, including:

  • Payment service providers;
  • Courier and delivery companies;
  • Website hosting and technical service providers;
  • IT and security service providers;
  • Professional advisers where necessary; and
  • Government authorities or law enforcement agencies where legally required.

Only information reasonably necessary for the relevant service or legal requirement will be shared.

4. Payment Processing

Our online store may use a third-party payment gateway to process payments.

Payment information may be transmitted directly to the payment service provider and may be subject to that provider’s own privacy policy and security measures.

We do not have access to customers’ complete card authentication details where these are processed directly by the payment provider.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used to:

  • Keep items in a customer’s shopping cart;
  • Remember customer preferences;
  • Maintain login sessions;
  • Understand website usage;
  • Improve website performance; and
  • Support website security.

Customers may be able to manage or disable cookies through their browser settings. Disabling certain cookies may affect the functionality of parts of our website.

6. Marketing Communications

Where permitted by law, we may use customer contact information to send information about our products, promotions, special offers and other marketing communications.

Customers may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Transactional communications, such as order confirmations, payment notifications and delivery updates, may still be sent where necessary to fulfil an order or provide a requested service.

7. Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include appropriate access controls, secure hosting, password protection, security monitoring and the use of secure communication technologies where appropriate.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud and complying with applicable legal obligations.

When information is no longer required, it may be securely deleted, destroyed or anonymised where appropriate.

9. Customer Rights

Subject to applicable law, customers may have rights relating to their personal information, including the right to:

  • Request access to personal information held about them;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of personal information where legally permitted;
  • Object to certain processing of personal information;
  • Withdraw consent where processing is based on consent; and
  • Lodge a complaint regarding the handling of personal information.

Requests can be made using the contact details provided below.

10. Children’s Information

Our website is not intentionally designed to collect personal information from children without appropriate parental or legal consent.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted by law, we will take reasonable steps to address the situation.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

Customers are encouraged to review the privacy policies of third-party websites before providing personal information.

12. Cross-Border Transfers

Some third-party service providers used by our business may process or store information outside South Africa.

Where personal information is transferred across borders, we will take reasonable steps to ensure that such processing is conducted in accordance with applicable data protection requirements.

13. POPIA

We aim to process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African data protection laws.

We will take reasonable steps to ensure that personal information is processed lawfully, fairly and transparently and only for legitimate purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or legal requirements.

The latest version will be published on our website with the applicable effective date.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

Be The Happiness
Email: info@bethehappiness.com
Address: 34 Buhrman Street, Ermelo, 2350, South Africa
Website: https://bethehappiness.com

We will endeavour to respond to privacy-related requests within a reasonable period and in accordance with applicable law.